Mismama: Where Expats and International Pet Owners Find Their Brands in Turkey
For years, international residents and expats living in Turkey faced the same frustrating reality: the pet food brands they trusted back home were either unavailable, impossible to find without Turkish language skills, or sold with no guarantee of authenticity. Mismama.com was built to change this. Today it is Turkey's most comprehensive online pet store — offering premium cat food and dog food from the world's top brands, delivered to any address in Turkey, with customer support available in English and multiple other languages.
81
Provinces covered — nationwide delivery across all of Turkey
50+
International pet food brands available at Mismama.com
5+
Languages — English, German, Russian, Arabic, Turkish support
12
Installments — split your purchase with Turkish credit cards
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Multilingual Customer Support — Write to Us in Your Language Mismama's customer service team is ready to assist you in multiple languages. No language barrier, no frustration — just clear, helpful answers in the language you are most comfortable with.
🇬🇧 English 🇩🇪 Deutsch 🇷🇺 Русский 🇸🇦 العربية 🇹🇷 Türkçe + More
Why Mismama? The Clear Advantages for International Customers
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English & Multilingual Support
Write to us in English, German, Russian or Arabic. Our team responds via live chat, email and WhatsApp. No language barrier between you and the right food for your pet.
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Turkey's Widest Brand Selection
Farmina N&D, Royal Canin, Purina Pro Plan, Eukanuba, Advance, Monge, Josera, Felix, Whiskas, Friskies and many more — all from authorized Turkish distributors. No grey-market, no counterfeits.
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Fast Nationwide Delivery
Delivery to all 81 provinces of Turkey. Istanbul orders typically arrive within 1 business day. Ankara and Izmir within 1–2 days. Remote areas within 2–3 days.
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Secure International Payments
All major international credit and debit cards accepted — Visa, Mastercard, Amex. Protected by 3D Secure and 128-bit SSL. Meal cards (Sodexo, Multinet) and digital wallets also accepted.
💡 Did you know? Mismama accepts Multinet, Sodexo/Pluxee, MetropolCard and Paye Kart for pet food purchases — a feature most local pet shops do not offer. Turkish credit card holders can also split purchases into 3, 6, 9 or 12 monthly installments at no extra cost.
Premium Cat Food Brands at Mismama
Mismama offers one of Turkey's most extensive selections of dry cat food, wet cat food, grain-free formulas, and veterinary diet options. Below is a guide to the most popular international brands:
Farmina N&D — The Grain-Free Italian Benchmark
Farmina N&D is consistently rated among the finest premium cat food brands in the world. Built on three pillars: single animal protein source, zero grains, and low-glycemic carbohydrates from fresh fruits and vegetables. Every formula carries a nutritional guarantee backed by independent laboratory analysis.
| N&D Line |
Key Feature |
Best For |
| 🐔 N&D Prime — Chicken & Pomegranate |
95% animal ingredients, grain-free, single protein |
Adult cats, sensitive digestion |
| 🐑 N&D Prime — Lamb & Blueberry |
Lamb as sole protein, antioxidant blueberry |
Cats with poultry allergy |
| 🐗 N&D Prime — Boar & Apple |
Novel protein, grain-free |
Cats with multiple food sensitivities |
| 🐟 N&D Ocean — Fish formulas |
High Omega-3, DHA/EPA for coat & cognition |
Cats needing skin & coat support |
| 🌴 N&D Tropical Selection |
Tropical fruits, grain-free, neutered formula |
Sterilized/neutered adult cats |
| 🍗 N&D Quinoa — Skin & Coat |
Quinoa as grain alternative, coconut oil |
Cats with skin conditions |
Royal Canin — Breed & Health-Specific Precision
Royal Canin Lines Available at Mismama
Breed-Specific: Persian, Maine Coon, British Shorthair, Siamese, Ragdoll — each formula accounts for the breed's unique jaw structure, coat type and metabolic profile.
Life Stage: Mother & Babycat, Kitten, Adult, Sterilized, Senior — precise nutrition matched to each phase of a cat's life.
Veterinary Diet: Urinary SO, Renal, Gastrointestinal, Diabetic, Hypoallergenic — available with veterinarian guidance.
Size-Specific: Indoor, Fit 32, Appetite Control — for cats with different activity levels and weight management needs.
Purina Pro Plan — Vet-Recommended Science
| Pro Plan Line |
Key Innovation |
Target Cat |
| 🧬 LiveClear — Allergen Reducing |
Reduces Fel d 1 allergen in cat hair & dander by 47% on average |
Households with allergy-prone humans |
| 💪 True Nature — High Protein |
Animal-derived protein first, no artificial preservatives |
Active adult cats |
| 🩺 Veterinary Diets |
HA Hydrolyzed, EN Gastrointestinal, NF Renal, UR Urinary |
Cats with diagnosed health conditions |
| 🐱 Kitten — Chicken & Rice |
DHA for brain development, colostrum for immunity |
Kittens up to 12 months |
| 💆 Sterilised — Salmon |
Weight management + urinary health |
Sterilized adult cats |
Premium Dog Food Brands at Mismama
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Eukanuba — Breed & Performance
DentaDefense technology reduces tartar. Breed and size-specific formulas for puppies, adults and seniors. Widely recommended by European breeders.
USA · Dental Health · Breed-Specific
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Advance — Vet Nutritionist Formula
Developed with veterinary nutritionists. Options for sensitive digestion, skin & coat, weight management and large breed joint health across all life stages.
Spain · Vet Nutritionist · All Life Stages
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Josera — German Breeder Standard
High meat content, glucosamine & chondroitin for joint health, prebiotic fiber for digestion. Trusted by breeders and vets across Europe.
Germany · Breeder Trusted · High Meat
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Pedigree & Chappi — Trusted Everyday
Globally recognized brands at accessible prices. Available in dry and wet formats. Pedigree DentaStix is one of the world's most popular dental hygiene products for dogs.
Global · Affordable · Dental Hygiene
How to Order from Mismama — Step by Step
Step 1
Browse and filter. Go to the Cat or Dog section. Filter by brand, age group, dietary type (grain-free, vet diet), size and price. Every product page includes full ingredient lists in detail.
Step 2
Add to cart. Select size and quantity. Check for multi-pack bundle discounts. Click "Sepete Ekle" — this means "Add to Cart" in Turkish.
Step 3
Register or guest checkout. A free account enables order tracking and faster future checkout. A Turkish phone number helps for delivery SMS notifications.
Step 4
Enter your delivery address. Mismama delivers to any address in all 81 provinces. If you need help with Turkish address formatting, contact support in English.
Step 5
Pay securely and confirm. Use your international credit or debit card. Payments processed via Garanti Bankası (Tami) with 3D Secure + 128-bit SSL. Order confirmation arrives by email immediately.
📌 Need help in English? Contact Mismama via live chat or the contact form — write in English and our team will respond promptly. WhatsApp support is also available for quick questions about products, delivery or your order status.
Payment Methods at Mismama
| Payment Method |
Details |
Notes |
| 💳 International Credit / Debit Card |
Visa, Mastercard, American Express |
3D Secure + 128-bit SSL. All foreign cards accepted. |
| 📆 Installments (Taksit) |
3 / 6 / 9 / 12 months |
Turkish credit cards via Garanti Bankası Tami infrastructure. |
| 🍽️ Meal Cards |
Multinet, Sodexo/Pluxee, MetropolCard, Paye Kart |
Valid for cat & dog food. Mismarket grocery excluded. |
| 🏦 Bank Transfer / EFT |
Havale / EFT |
3% extra discount applied automatically. |
| 📱 Digital Wallets |
Apple Pay, Google Pay, BKM Express, Papara |
One-tap payment at checkout. |
🔒 Payment Security: All transactions processed through Garanti Bankası (Tami) secure infrastructure. Your card details are never stored on Mismama's servers. 3D Secure authentication required for all card payments. 128-bit SSL encryption — the same standard used by international banks.
Mismama vs. Local Options
| Feature |
Mismama.com |
Supermarket |
Local Pet Shop |
| 🌍 English support |
✅ Chat, email, WhatsApp |
❌ No |
❌ Rarely |
| 🏆 Premium int'l brands |
✅ 50+ brands, full range |
❌ Very limited |
Varies |
| 🌾 Grain-free & vet diets |
✅ Extensive selection |
❌ Almost none |
Limited |
| 🚚 Home delivery all Turkey |
✅ All 81 provinces |
❌ No delivery |
❌ No delivery |
| 💳 International card |
✅ All cards accepted |
✅ Most accept |
Varies |
| 📋 Full ingredient info |
✅ Every product |
❌ Minimal |
Varies |
| 📆 Installment options |
✅ Up to 12 months |
❌ No |
❌ Rarely |
| 🍽️ Meal card (Sodexo, Multinet) |
✅ Accepted |
Some locations |
❌ Rarely |
Frequently Asked Questions
❓ Does Mismama offer English language support?
Yes. Mismama's customer service team provides support in English, Turkish, German, Russian, Arabic and more. Contact us via live chat, email or WhatsApp and receive a clear, helpful response. We are specifically here to assist expats, international residents and foreign customers shopping in Turkey.
❓ Can I buy pet food in Turkey online and have it delivered to my home?
Absolutely. Mismama delivers to all 81 provinces of Turkey. Istanbul orders typically arrive within 1 business day. Ankara, Izmir and Antalya within 1–2 days. Shipping costs are calculated at checkout based on your address and order weight. No minimum order required.
❓ Are the products on Mismama authentic and officially imported?
Yes. Every product is sourced from authorized distributors and official brand representatives in Turkey. We do not sell grey-market or counterfeit products. Farmina N&D, Royal Canin and Purina Pro Plan are all supplied with valid Turkish distribution authorization, ensuring full authenticity and proper storage compliance.
❓ What is the best grain-free cat food available in Turkey?
Farmina N&D is consistently the top-rated grain-free cat food in Turkey. It uses a single animal protein source, zero grains, and low-glycemic carbohydrates from fresh fruits and vegetables. The N&D Prime, N&D Ocean, N&D Quinoa and N&D Tropical Selection lines are all available at Mismama.com.
❓ I am an expat moving to Turkey with my pet. Where should I start?
Mismama is the ideal first stop. Search for your pet's current brand — we very likely carry it. If your brand is unavailable, our English-speaking team will recommend the best alternative and guide you through a gradual food transition to protect your pet's digestive health. Contact us via live chat or WhatsApp in English.
❓ Can I pay with a foreign Visa or Mastercard on Mismama?
Yes. Mismama accepts all major international credit and debit cards including Visa, Mastercard and American Express. Payments are secured by 3D Secure authentication and 128-bit SSL encryption. Your card details are never stored on Mismama's servers.
❓ Does Mismama ship internationally outside Turkey?
Mismama currently focuses on delivery within Turkey — covering all 81 provinces. International shipping outside Turkey is not yet available. If you are relocating to Turkey, you can place your first order to arrive on or shortly after your arrival date.
✅ Summary: Mismama.com is Turkey's most comprehensive online pet store for international customers and expats. English-language support, 50+ premium brands, nationwide delivery to all 81 provinces, secure international payments, and multilingual service — all in one place. Whether you have a Persian cat needing Royal Canin breed-specific kibble, a Labrador that thrives on Eukanuba, or a grain-sensitive cat that needs Farmina N&D — you will find it here, with expert English-language guidance just a message away.
Ready to find the perfect food for your cat or dog in Turkey?
Premium brands · English support · Fast nationwide delivery · Secure international payments.
🐾 Shop at Mismama.com
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About This Article: This guide was prepared by the Mismama editorial team to help international residents, expats and English-speaking customers navigate pet food shopping in Turkey. Product availability and delivery details are current as of April 2026. For personalized recommendations or English-language support, contact our team via live chat or WhatsApp at
mismama.com.